Topic: Support and Troubleshooting / Customer domain name and CNAME

Hi,

I am trying to create a cname record in my dns to point to runtime.ubik.net, so that I can use my own domain name.

I have followed the instructions on this site and I have spoken to my registrar support team and they have said that the information I have given them is incomplete:

>

There value in cname is missing. Typical CNAME record looks like this with 2 values.

CNAME Records: Example

mail – pop.easyspace.everyone.net.

You have given me the 2nd value (runtime.ubik.net.) but the not the first.

>

What is the first value that I need to provide them to complete the configuration?

Many thanks