Topic: Support and Troubleshooting / Change Form "Contact"

If you add the contact page from the template, there is a text section above the form that you can edit. If you add the contact form with an image from the template there is no text section but you can add one by following the instructions here http://www.ubik.com/tutorial/en/mobilizer/editor_textarea.html

Topic: Support and Troubleshooting / Change Form "Contact"

At the moment the fields in the contact form are fixed and cannot be configured. You can provide the text asking your users to provide the phone number in the Message field.

Topic: Support and Troubleshooting / Redirect

Unfortunately we do not have this available yet. We will let you know once available, but have no firm timescale yet.

Topic: Support and Troubleshooting / url changes

Rob
Thank you for details sent through our support email. I hope the issue is resolved now.
Jan

Topic: Support and Troubleshooting / Admob Stats

The advertising statistics are pulled from AdMob with 2 days delay.

Jan

Topic: Support and Troubleshooting / error sending message

I have tried sending message from your site with k800i and it worked. Did you get the message?
Jan

Topic: Support and Troubleshooting / First attempt

Are you sure you had not deleted your site?
Also the correct URL should be groeswenphil.ubik.net. If you go to *.com you get redirected to ubik.com editor
Jan

Topic: Support and Troubleshooting / call link

The resolution has been found. All the numbers entered into the Call Link must have the country code after the + sign. That is for US for example the format “+1XXXXXXXX” has to be used, for UK “+44XXXXXXX” etc. This solves the issues and works for 99% of devices and operators.
Jan

Topic: Support and Troubleshooting / HOW: WAP edition of Existing site ?

At present Ubik does not support importing the existing site. But this functionality is very likely to be added in the future,

Topic: Support and Troubleshooting / call link

This is phone dependant. There is number of phones that do not support this. Also some of them – as you pointed out – can recognize the number enetered directly in text. Also I do not think Ubik adds any ‘01’ to the number.

What phone model(s) you tried?

The + sign is necessary so the number is recognized properly all over the World.

Jan

Topic: Support and Troubleshooting / Edit

It looks like web browser issue. I think you have to contact mobilizersupport@ubik.com and give them your OS and browser details.
Jan

Topic: Support and Troubleshooting / Edit

Hi
Could you be more specific? What exactly are you trying to edit and what type of errrors do you get?

Jan